What is so special about Cleverates?
- No registration
- No pre-payment
- No credit cards
- No extra costs
- VAT included
Are there any subscription or registration fees?
No!
Cleverates is directly accessible from all
landlines and mobiles.
You can make
cheap long distance calls at any time.
How can I find your rates and access numbers?
We offer most of the countries around the Globe; please have a look at
our
cheap phone calls pricing list.
Can I use Cleverates from my mobile?
Yes. When calling from a mobile, depending on your mobile network and
calling plan, certain access numbers can be truly useful to
make cheap or even
free calls abroad from mobile:
Yet, we advise you to get in touch with your
mobile operator
in advance to double-check this information. We cannot guarantee
that this information is up to date since rates and calling plans
of mobile operators vary significantly overtime. Be aware that other access
numbers are usually heavily surcharged when calling from a mobile.
Can I use Cleverates from a payphone?
Yes. But be aware that when calling from payphones our rates may be surcharged by the payphone operators.
Is it Cleverates available from any landline network?
Yes. Our access numbers should be available from all lines.
Please contact your telecom provider in case you cannot
reach our platform after dialling our access numbers.
What can I do when my telephone provider blocks your access numbers?
In this is case, we advice you to bypass its network by dialling 1280 in front of our
access number. e.g. dial 1280 0844 xyx xy xy in one go. In this way your call
will be automatically routed to BT's network and you will
gain access to our low-cost service.
Which access number should I dial when calling to a UK mobile abroad ?
Making
cheap calls to UK mobiles
is as easy as just dialling the access number associated to UK (mobile)!
It does not matter in which country the mobile is "temporally" located,
the UK (mobile) rate and access number will not change. Just make sure
that you do not forget the country code (0044) and that you leave out
the leading zero '0' of the mobile number: e.g. 0044 7xy xyx xyx
Does/Can my provider or supplier surcharge your rates?
The rates to our access numbers are regulated by Ofcom,
the UK telecommunications regulator.
It is common practice for all landline service providers to adhere
to the charges set by Ofcom, whereas mobile operators do not.
When calling from a landline your call will be charged just at
our rate. When calling from a mobile we advise you to get in touch
with your
mobile operator. Be aware that most
access numbers are usually heavily surcharged when calling from a mobile.
Yet, depending on your mobile network and calling plan, certain access
numbers can be truly useful to make cheap or even
free calls abroad from mobile.
How do I know the rates and access numbers for the country I want to call?
Go to the
"Rates" page
and scroll-down to the country you wish to call.
Rates and access numbers are displayed too.
How do I know about the latest rates and destination updates?
Call rates are announced before each connection, this way you
are always in control of your costs. Furthermore, you can
subscribe to our free newsletter to get up to date
information about our special offers.
Will I receive an invoice from Cleverates?
You will not receive a bill from
Cleverates. You will find your
calls via
Cleverates on your regular phone bill.
There are no additional costs, no extra bills and VAT is already included.
How much exactly do I pay?
When calling from a mobile, depending on your mobile network and calling plan,
certain access numbers can be definitely useful
to make cheap or even
free calls abroad from mobile:
Yet, we advise you to get in touch with your
mobile operator
in advance to double-check this information. We cannot guarantee
that this information is up to date since rates and calling plans
of mobile operators vary significantly overtime. Be aware that other access
numbers are usually heavily surcharged when calling from a mobile.
When calling from a landline your call will be charged just at our rate.
Your telecom provider will only apply a connection fee: BT applies a minimum
connection fee of 5,4p per call only if the cost of the call is less than 5,4p.
NTL charges 5p and Telewest charges 6p for 08-numbers and 10p for 09-numbers:
Connection fee (only when applicable) + Number of seconds x Rate/60 seconds
Calls are billed per seconds. VAT is already included.
Example from a BT landline:
A 30 seconds call via our 5p/min access number would cost you 2,5p: the cost
of the call is 2,5p which is less than the minimum connection fee and
so BT will charge the 5,4p minimum. But if the call lasts 10 minutes,
the cost will be 50p. As this total is above the minimum,
nothing extra is added. The calls to our access number will conveniently
appear in your regular phone bill. That's all you pay.
Do I pay when my call is unanswered or the line is engaged?
The billing of your calls via
Cleverates
is done by your telephone provider,
so they will conveniently appear on your regular phone bill.
Unfortunately, their billing system start counting once you hear
the tariff announcement, even if the call is unanswered or the line
is engaged. Regrettably we cannot influence such billing policy.
We advise to hang up a short period after you hear an engaged or
unanswered ringing tone.
How can Cleverates offer such low rates?
We do our utmost to streamline our costs and pass the savings on
to our customers. We strive to offer you the
lowest
long distance telephone rates available in the market.
Does Cleverates charge the called party, too?
No,
Cleverates does never charge the called party.
I cannot access Cleverates's platform, what can I do ?
Do you get a "fast-busy" tone after dialling our access numbers?
Then, we advise you to contact your telecom provider to check
whether they block our access numbers.
In case not, please fill out our
fault report.
My call was connected to a wrong destination (wrong country).
It is possible that you have forgotten the international prefix.
Why doesn't Cleverates recognise my entries?
Make sure that you call from a telephone with tone-dial.
Double-check that the dialling option on your telephone
is configured as tone-dial. Consult the instruction manual
of your telephone if you need assistance.
What is tone-dial?
There are two ways to call: via pulses or tone-dial
(technically called Dual Tone Multi-Frequency). Servers
only understand tone-dial. If you press a key on your
phone pad you should hear a peep-tone.
Why does it take long time until my call is connected?
Due to the high demand for our exceptional
low-cost phone rates
at peak-times, the routing of the call may take some time until you get connected,
particularly for mobile destinations. We advice you to hang-up and try
again later if after a short period your call is not connected.
Why the quality of the sound is sometimes not that good?
It is possible that in certain countries, particularly for mobile destinations,
the quality of the sound may suffer. In many occasions these problems
are usually due to a weak infrastructure or lack of mobile
coverage in the destination. Unfortunately we cannot influence
these circumstances.
How can I inform Cleverates about a fault?
First, make sure that you have dialled the correct number and you did
not forget the country code. Furthermore, make sure that your telecom
provider does not block our numbers.
If you still want to report a technical problem with
Cleverates,
please fill out our
fault report.
Thank you for your feedback. It will help us to improve our service!